Cracking the Retail Code How to Make Your Customers Buy More WHAT’S NEW?? New 4 part video for OneSteel Metaland to drive retail performance in steel and allied lines! Cracking the Retail Code has been customized into a 4 part video for OneSteel’s Metaland franchise group of stores. As happens, they find themselves with more and more retail customers who may also use traditional building supply points as options. How new ‘retailers’ get to the business of turning a shed or factory into a profitable retail store with staffers who know how to sell. Read more The Quit Smoking Category fires up! Amazing results from Quit Smoking navigation 2 years on. While the brand leader in the category goes open, pharmacies doing the 'right thing' stay buoyant! Quit Smoking is one of two crafted solutions on offer, and marks the start of several more to be developed. The solutions are simple and smart because they improve all the figures and sell more goods and services with spill over to most other categories. Read more about the Quit Smoking Solution Frequently asked Questions Presentations to Pharmacists will be taking place in Brisbane, Sydney, Melbourne and Perth. There is no charge for attendance. Please register your intention to attend here. More about CRACKING THE RETAIL CODE “It has positive ramifications and adds credibility to everything we do as well as re-enforcing a positive health message even in the beauty area” says Mark Feldschuh of Belvedere Park Amcal Pharmacy . “Wild horses couldn’t convince me to have the category removed” says Angela Faraguna Team leader from Berwick Amcal Pharmacy. Top Australasian retail consultant Hilary Kahn again takes you beyond the realm of textbook theory to show a practical approach to successful performance on the retail shop floor. Essential listening to improve average sale, profit and customer satisfaction. 9 easy to grasp and blindingly obvious elements that retailers big and small should pay more attention to. WARNING: If you want to be provoked, first: Find out your average sale Find out how your customer numbers are trending. Listen to the audios and do the activities See your store through the eyes of an expert. Then you’ll become aware of huge and unexplored sales and profit opportunities – and wonder why you’d never thought of them before. It makes sense, it’s obvious. Perhaps that’s why we don’t do it! "A fantastic format and a must buy for retailers and manufacturers. A great tool to focus on where you are and what the customer wants…it's a program that really focuses on the make or break of great retailing. Easy to absorb. Hilary lends entirely new meaning to the critical importance of the average sale and how customers shop" Marie Bernard, Retail Executive "What..it does to the retail environment is that it changes the culture from a passive 'take the money and have a nice day' to a proactive service oriented approach that delivers valued service to the customer, profits to the retailer and job satisfaction to the sales person. I would suggest that for the first time, we have seen active selling on a scale large enough to make a difference" Richard Marchionna, Group product Manager, Consumer Film products, KODAK Australia Hilary Kahn, Managing Director Heather Strachan, Administrative Assistant 3 Sweetfern Dell Olivers Hill Frankston, Melbourne. Vic 3199 Australia Phone: +61 3 9775 2333 Fax: +61 3 9775 2999 E-mail: hilkahn@retailnavigation.com.au